The Number #1 Priority for Chief HR Officers in 2023 - Manager and Leader Effectiveness

And what makes a good manager?

Strong Emotional Intelligence.

Here are 5 ways you can develop your EQ as a Manager:

First off, what is Emotional Intelligence?

Emotional Intelligence is a collection of elements comprising our emotional and social functioning and general psychological well-being.

All of these elements can be improved if we are intentional about working on them.

Empathy - putting yourself in someone else's shoes

Manager Action: Go beyond listening to words and pay attention to non-verbal communication.

Focus on the emotional cues being expressed by your direct reports

Interpersonal Relationships - creating relationships based on trust and compassion

Manager Action: Be approachable.

Smile and maintain eye contact, use open body language and remove physical barriers.

Optimism - a positive outlook on life

Manager Action: Next time you are frustrated, focus on solutions.

It can be easy to focus on the problems at hand, but be intentional about seeing the positive in situations.

Stress Tolerance - your ability to cope with stressful situations

Manager Action: Be intentional about taking care of yourself so you can take care of your direct reports.

When you start to feel nervous or anxious, stand up, stretch, and move around.

Flexibility - adapting your thoughts and beliefs to unfamiliar situations

Manager Action: On an issue where your opinion is fixed, consider two other points of view to the extent that you could argue that side of the argument in a debate.

Be willing to change your mind.

5 ways to develop your EQ as a Manager:

1. Go beyond listening to words and pay attention to non-verbal communication

2. Smile and maintain eye contact, use open body language and remove physical barriers.

(continued)

3. It can be easy to focus on the problems at hand, but be intentional about seeing the positive.

4. Be intentional about taking care of yourself so you can take care of your direct reports.

5. On an issue where your opinion is fixed, consider two other points of view.

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