I just attempted to fund a bitcoin purchase through CashApp, and despite that I had funds available in my checking account, the transaction would not go through. Next, I attempted to fund CashApp with cash instead of doing the bitcoin transaction directly. I was hoping to just make the bitcoin purchase from the cash I added to my CashApp account. This was also declined. I double-checked my balance and saw no holds or alerts and nothing was pending. Confused, I called Chase Bank to find out why.

When I called and explained what was going on I was transferred to the fraud department. Typically, when an account is flagged for fraud a customer simply needs to confirm that they were indeed authorizing the transaction(s) and the fraud hold is lifted. This time was different.

To add context, I have made countless bitcoin purchases through CashApp over the years using my debit card and I’ve never come across an issue. I was very surprised when the bank representative explained to me that my account had been flagged for cryptocurrency activity and I would no longer be able to use my debit card to fund CashApp, including them blocking my ability to fund CashApp with cash.

I started to record the conversation at the tail end because I thought this would be worthwhile to share. I urge you to listen to what they said and to their responses to my questions: