Poor Listening can kill your team's productivity and growth.

Remove the listening gap with Adaptive Listening.

Here's how:🧵
1/ Often, individuals and teams work really hard on shipping a feature that nobody wants.

Consultants spend sleepless nights developing the "perfect strategy" only for it not to work for the client.

The problem: Listening Gap 🙉
2/ What is the Listening Gap?

The difference between the speaker's "conversation goal" —what they're expecting from the conversation— and what the listener actually understands.
3/ The Solution(s)

There is no one way to be a better listener. Instead, great listeners know how to adapt their listening to the person they're talking to.

In a workplace, the speaker only seeks four types of listening.

Let's take a look. 👇
4/ Immerse 🤔

There are situations where the listener only wants to you absorb what they're saying — without any comments or judgment.

The speaker's main goal in such situations is for you to be a *content sponge*.
5/ Things you can do to enhance immersion: 📝
• Take notes
• Mentally index information
• Ask clarifying questions

Your role —as an immersive listener— is to absorb and comprehend information.
6/ Discern 🧐

The situations when one of your teammates is looking for feedback or expresses uncertainty — over their situation or a project.

Your role is to help the speaker identify strengths and weaknesses.

Put your "discerning listener" 🎩 on.
Things you can (and should) do as a discerning listener: 📝
• Identify red flags and positives
• Understand the underlying meaning of the speaker's argument
• Help the speaker identify alternative approaches
7/ Advance 📈

When a teammate needs to get sh*t done, needs outcomes, or is under time pressure.

It's time for you to become an Advance listener.

You can:
• Offer a decision
• Take on some work
• Assist in planning and delegating
8/ Support 💛

Simply, Being a Support listener needs you to replicate the speaker's feelings —sad or happy.

You would need to be a validator, confidant, or cheerleader depending on the situation.

This is often the most difficult to apply in a workplace.
If you want to become a better listener always take a moment to think about,

"What does this speaker want from me?"

• Be a great team player, not just a good one
• Become more valuable to your team
• Create better outcomes

Wanna know how good you already are? Or, what do you need to improve on?

Take the Adaptive Listening Assessment here:
Thanks for reading!

If you liked this thread follow me @adltyagaur and RT the first tweet to help everyone become a better listener.

I'm writing about:
• Startups
• VC & Finance
• Humans at work
• BIG & BORING problems nobody talks about

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I haven't heard about Adaptive Listening. Interesting read.