Thread
Poor Listening can kill your team's productivity and growth.
Remove the listening gap with Adaptive Listening.
Here's how:🧵
Remove the listening gap with Adaptive Listening.
Here's how:🧵
1/ Often, individuals and teams work really hard on shipping a feature that nobody wants.
Consultants spend sleepless nights developing the "perfect strategy" only for it not to work for the client.
The problem: Listening Gap 🙉
Consultants spend sleepless nights developing the "perfect strategy" only for it not to work for the client.
The problem: Listening Gap 🙉
2/ What is the Listening Gap?
The difference between the speaker's "conversation goal" —what they're expecting from the conversation— and what the listener actually understands.
The difference between the speaker's "conversation goal" —what they're expecting from the conversation— and what the listener actually understands.
3/ The Solution(s)
There is no one way to be a better listener. Instead, great listeners know how to adapt their listening to the person they're talking to.
In a workplace, the speaker only seeks four types of listening.
Let's take a look. 👇
There is no one way to be a better listener. Instead, great listeners know how to adapt their listening to the person they're talking to.
In a workplace, the speaker only seeks four types of listening.
Let's take a look. 👇
4/ Immerse 🤔
There are situations where the listener only wants to you absorb what they're saying — without any comments or judgment.
The speaker's main goal in such situations is for you to be a *content sponge*.
There are situations where the listener only wants to you absorb what they're saying — without any comments or judgment.
The speaker's main goal in such situations is for you to be a *content sponge*.
5/ Things you can do to enhance immersion: 📝
• Take notes
• Mentally index information
• Ask clarifying questions
Your role —as an immersive listener— is to absorb and comprehend information.
• Take notes
• Mentally index information
• Ask clarifying questions
Your role —as an immersive listener— is to absorb and comprehend information.
6/ Discern 🧐
The situations when one of your teammates is looking for feedback or expresses uncertainty — over their situation or a project.
Your role is to help the speaker identify strengths and weaknesses.
Put your "discerning listener" 🎩 on.
The situations when one of your teammates is looking for feedback or expresses uncertainty — over their situation or a project.
Your role is to help the speaker identify strengths and weaknesses.
Put your "discerning listener" 🎩 on.
Things you can (and should) do as a discerning listener: 📝
• Identify red flags and positives
• Understand the underlying meaning of the speaker's argument
• Help the speaker identify alternative approaches
• Identify red flags and positives
• Understand the underlying meaning of the speaker's argument
• Help the speaker identify alternative approaches
7/ Advance 📈
When a teammate needs to get sh*t done, needs outcomes, or is under time pressure.
It's time for you to become an Advance listener.
You can:
• Offer a decision
• Take on some work
• Assist in planning and delegating
When a teammate needs to get sh*t done, needs outcomes, or is under time pressure.
It's time for you to become an Advance listener.
You can:
• Offer a decision
• Take on some work
• Assist in planning and delegating
8/ Support 💛
Simply, Being a Support listener needs you to replicate the speaker's feelings —sad or happy.
You would need to be a validator, confidant, or cheerleader depending on the situation.
This is often the most difficult to apply in a workplace.
Simply, Being a Support listener needs you to replicate the speaker's feelings —sad or happy.
You would need to be a validator, confidant, or cheerleader depending on the situation.
This is often the most difficult to apply in a workplace.
If you want to become a better listener always take a moment to think about,
"What does this speaker want from me?"
Why?
• Be a great team player, not just a good one
• Become more valuable to your team
• Create better outcomes
"What does this speaker want from me?"
Why?
• Be a great team player, not just a good one
• Become more valuable to your team
• Create better outcomes
BONUS 🎁
Wanna know how good you already are? Or, what do you need to improve on?
Take the Adaptive Listening Assessment here:
duarte.getfeedback.com/r/f9RPXfvi/
Wanna know how good you already are? Or, what do you need to improve on?
Take the Adaptive Listening Assessment here:
duarte.getfeedback.com/r/f9RPXfvi/
Thanks for reading!
If you liked this thread follow me @adltyagaur and RT the first tweet to help everyone become a better listener.
I'm writing about:
• Startups
• VC & Finance
• Humans at work
• BIG & BORING problems nobody talks about
If you liked this thread follow me @adltyagaur and RT the first tweet to help everyone become a better listener.
I'm writing about:
• Startups
• VC & Finance
• Humans at work
• BIG & BORING problems nobody talks about
