You finally delegated important work.

But do you have confidence it’s being done right?

5 steps to drive great outcomes w/o micromanaging:
1/ Set Your Expectation

Without agreement upfront, oversight will be random & unwelcomed:

- Goal: What will be accomplished
- Standards: Quality that signifies done
- Process: How work will get done
- Timing: When it'll be complete
- Tolerance: How much risk you can handle
2/ Call Your Shot

You should vary your level of oversight based on:

-> The criticality of the process
-> Your confidence in the person to execute

Tell them how you'll monitor.

If you don't:

-> Whatever you do is a surprise
-> They'll think you're dumping useless work
3/ Choose Your Weapons

Plenty of options, but all come with tradeoffs:

- Metrics: Empirical, but often gamed
- Surveys: Customer-led but low response
- 1:1 Meetings: Personal but qualitative
- Audits: Non-invasive but late

Tip: Layer 2-3 that are complementary.
4/ Keep Your Agreements

Agreement with yourself:
-> Actually monitor
-> Provide feedback, positive & critical
-> Don't go off script

Agreement with your team:
-> Only rewrite goals, not history
-> Be accessible & responsive early
-> Throttle if you sense overload
5/ Tune Your System

Bundle: Combine oversight into a single cadence to reduce your switching costs & their annoyance

Dial back: As your confidence grows, increase your distance to promote their autonomy

Reward: Incentivize them to eliminate & automate to free up more capacity
Follow these steps to empower your team and have confidence the work is being done right.

Want to learn the rest of my codified playbook for managers?

My course kicks off in 1 week, and I have only a handful of seats remaining.

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Or if you just wished there were more hours in the day, I'm doing a free workshop tomorrow.

Time Management Tactics for Managers


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Lots of good stuff here, thanks for sharing Dave

Great thread. Reminds me that I only do about half of these things. Need to add the others to my every day work habits!