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178 pages, Hardcover
First published January 1, 1987
We only had one office and about 18 clients and I dealt directly with all of them. Personal dislike made me resign many accounts. I didn’t like having to deal with the sonofabitch. Why should I? We pass this way only once. [...] I said I’ve come to resign your business. He asked why. I said because your Executive Vice President is a shit. And he’s behaving very badly. He’s treating your people atrociously and he’s treating my people atrociously. Now what he does to your people – that’s your business. But I’m not going to allow this man to go on demoralizing the people of Ogilvy & Mather. It’s something I won’t accept. So goodbye. [...] That’s why I resigned the Rolls-Royce account. They went through a very bad two-year period. I wrote to them one day and said – I put the heading “Lemons” on my letter (I don’t know if I stole that from the Volkswagen advertising) – I said that the last 600 cars you sent to the United States don’t work. And I will no longer be a party to recommending that people buy them. I resign.